Privacy

Last updated: 21 October 2025

Energise Technology (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website, use our products, or interact with us.

1. Who We Are

Energise Technology is a UK-based technology company specialising in digital learning, consultancy, and software development for the education sector.

Registered office:
Energise Technology Ltd
Email: support@energisetechnology.co.uk
We are the data controller for the personal information collected through our websites and products.

2. Information We Collect

We may collect and process the following types of information:

A. Information you provide directly

• Name, email address, phone number, and organisation details (e.g. when you contact us, create an account, or request a demo).
• Payment and billing details (for customers purchasing our services).
• Content you upload or create within our platforms (such as learner data, challenge submissions, or reports).

B. Information collected automatically

• IP address, browser type, operating system, and usage data (via analytics tools such as Google Analytics).
• Cookies or similar technologies that help us understand website activity and improve functionality.

C. Information from third parties

• Data provided by clients (e.g. schools, awarding organisations) when they use our systems on behalf of their learners or staff.
• Publicly available business contact information (for marketing and outreach purposes).

3. How We Use Your Information

• To provide and support our digital platforms and services.
• To communicate with you about updates, support, and service notices.
• To manage billing, licensing, and account access.
• To personalise your learning or product experience.
• To comply with legal obligations and maintain security.
• To improve our services through analytics and feedback.

We will not sell or rent your personal information to third parties.

4. Legal Basis for Processing

• Contract: Processing is necessary to deliver our services.
• Consent: When you agree to receive marketing communications or optional cookies.
• Legitimate interests: To improve our products, prevent fraud, or ensure network security.
• Legal obligation: Where required by law or regulation.

5. Data Sharing

We may share personal data only when necessary:

• With trusted service providers who process data on our behalf (e.g. cloud hosting, email, analytics).
• With clients (such as schools or training organisations) when we provide a hosted platform for their learners.
• If required by law, regulation, or court order.

All third-party processors are bound by confidentiality and data protection agreements consistent with UK GDPR requirements.

6. International Transfers

If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or equivalent EU Standard Contractual Clauses.

7. Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Where data is associated with a learner account, retention aligns with the client’s data retention policy.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion (the “right to be forgotten”).
• Restrict or object to certain processing.
• Request data portability.
• Withdraw consent (where applicable).

You can exercise these rights by contacting us at support@energisetechnology.co.uk.

If you are not satisfied with how we handle your data, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Cookies

We use cookies and similar technologies to enhance user experience and analyse site performance. You can adjust your browser settings to refuse cookies, though some parts of our website may not function properly as a result.

A full Cookie Policy is available on our website.

10. Data Security

We use appropriate technical and organisational measures to protect personal data, including encryption, access control, secure hosting, and regular security reviews. All systems comply with UK GDPR and Cyber Essentials standards.

11. Updates to This Policy

We may update this privacy policy from time to time. Any significant changes will be posted on our website and, where appropriate, notified to users by email.

12. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact:

Data Protection Officer
Energise Technology Ltd
Email: support@energisetechnology.co.uk